No collection appears
Confirm that you signed in with the same Google or Apple email address given to your photographer. Tap Check again after they assign the collection.
Support
Quick answers for accessing, browsing, and saving your private photographs.
A preview is still loading
Keep the app open on a stable connection. Cached thumbnails will appear immediately the next time you open the collection.
A JPEG will not save
Check free device storage and photo-library permission, then retry. The app needs temporary space for the original camera file during conversion.
Need collection help?
Contact the photographer who sent your invitation. They can assign, replace, pause, or remove the collection connected to your account.
Before contacting support
- Install the latest app version.
- Confirm your internet connection.
- Confirm you are using the intended Google or Apple account.
- Try signing out and signing back in.
Delete your account
You can delete your account in the app from your profile menu, or use the secure account deletion page.